Pessoas e Sistemas is a management and human resources consulting company, whose main functions are consultancy, assessment and performance, recruitment and selection, and outsourcing. We are looking for: 

• AI Customer Success Specialist (m/f)

Profile: 

       Bachelor´s degree in Business, IT or related field;

       At least 4 years of experience in technical roles related to customer service innovation;

       Proficiency in working with APIs integration (REST, SOAP), understanding of SQL queries and database management; 

       Experience in Microsoft Power Apps, AI models and deep understanding of AI Tools;

       Strong capacity for problem-solving and innovation; 

       Good communication skills.

Responsibilities:

       Identify and implement appropriate technologies to meet operational and customer needs, with a focus on improving customer experience through LiveChat, WhatsApp Bussiness, and chatbot automation; 

       Design, implement, and test new processes or technology solutions that have an impact on improving customer service;

       Analyzing customer data, integrating various software solutions, and enhancing system functionalities;

       Actively implement automation solutions, ensuring high accuracy and swift responsiveness in customer service operations;

       Continuously monitor and analyze various facets of the call center, as well as, relevant departments and operations, along with customer feedback, to identify areas for improvement.

If you are interested, apply to https://recrutamento.pessoasesistemas.pt/ or by email: candidatura@pessoasesistemas.pt